Refund Policy

1. Subscription payments

Subscriptions are prepaid for a fixed period (currently GH₵50 for 2 months). Once a subscription is activated the period runs to its end date.

2. Failed or duplicate payments

If money leaves your mobile money wallet or card but your account is not activated, or you were charged twice for the same period, contact us with the transaction reference. Verified failed or duplicate charges are refunded in full.

3. Refund window

If you paid by mistake and have not used the platform, you may request a refund within 7 days of payment. Requests after this period, or where the platform has been actively used, are not normally refunded.

4. Renewals

Renewals are manual. You are never charged automatically, so an unwanted renewal simply does not happen unless you pay for it.

5. How to request a refund

Send us your business name, the phone number or card used, the amount and the date of payment through the support contacts on our homepage. Approved refunds are returned to the same payment method, usually within 5 to 10 working days.

6. Service interruptions

If a prolonged fault on our side prevents you from using the platform, we extend your subscription period at no cost rather than issuing a partial refund.